We have a 15% restock fee for any item that is returned for a refund. Buyer is responsible for all return shipping charges.
All paper cutting machines have a one year warranty on mechanical and a 90 day warranty on all electrical/electronic items.
MBKP International agrees to repair or replace, at its option, any defective part or component covered by this warranty, provided there is no evidence of abuse and we first receive written notice via email of a defect within the applicable warranty period. Maintenance, adjustments, and any labor costs are not covered under warranty. Wearable items are not covered under warranty. Wearable items include, but are not limited to; cutting blades and cutting pads. This warranty extends only to the original purchaser. MBKP International makes no further warranty of any kind and specifically disclaims any warranty of merchantability for a particular purpose.
Repairs done by us would require the cutter to be shipped back to us or we can ship parts to you, for you to replace the defective part. If you decide to replace a defective part yourself, MBKP International is not responsible for any injuries that may occur while repairing this cutter. We highly recommend you use a qualified professional to replace any parts. Should you decide to return the cutter to us for repair, you would be responsible for making sure the cutter is properly packaged and insured for shipping. We highly recommend that you keep all packing materials for future use, if needed.
For warranty repairs, shipping charges will be paid in the following manner:
- 1-30 days from date of purchase – MBKP International will pay all shipping charges.
- 30 days to end of warranty – Customer will pay shipping to MBKP International and MBKP International will pay shipping back to the customer
- After warranty has expired - You pay all shipping charges.
RETURN POLICY: 30 Days
Paper Cutters can be returned for a refund for 30 days from date of purchase. Buyer is responsible for all return shipping and packaging charges.
Chair covers are not covered under warranty and can only be returned in unopened and unused condition.
Please Note: Do not purchase this item if you are not capable of doing your own maintenance and or making your own adjustments. By purchasing this item you understand and agree that we do not offer any type of service or repair at your location. Any maintenance, adjustments or repairs that you cannot do yourself (or with the help of us via email and videos) will require the item to be sent back to us for repair as mentioned above. The owner of this item will need to be able to do their own maintenance such as adjusting the paper push, replacing or adjusting sensors, keeping moving parts lubricated, replacing a part, tightening nuts and bolts, replacing blades, cut pads, belts, etc..